Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern access to and use of the website located at revivflow.com (the “Site”) and the RevivFlow chargeback dispute representment platform and related services (collectively, the “Service”), provided by RevivFlow Corp (“RevivFlow,” “we,” “us,” or “our”). These Terms include the Acceptable Use provisions in Section 7.

By accessing or using the Service, you (“you” or “User”) agree to be bound by these Terms. If you are using the Service on behalf of a business entity, you represent that you have authority to bind that entity, and “you” refers to that entity.

The Service is intended solely for business use by merchants and their authorized representatives. It is not directed at, and may not be used by, individual consumers acting in a personal capacity.

If you do not agree with these Terms, do not access or use the Service.

2. Relationship to Other Agreements

If you register for a RevivFlow account to receive chargeback representment services, your use of those services is additionally governed by the Merchant Agreement and the Privacy Policy (including its Data Processing Addendum and Cookie Policy sections), each of which is incorporated into and forms part of these Terms. The Merchant Agreement is presented to you, and must be accepted, when you sign up for a RevivFlow account, and is not published on the Site. In the event of a conflict between these Terms and the Merchant Agreement with respect to the provision of dispute representment services, the Merchant Agreement controls.

3. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. You represent that:

• You are acting on behalf of a legitimate business entity;
• The business is in good standing and not subject to sanctions or prohibited-party restrictions under U.S. law; and
• All the information you provide is accurate and current.

4. Account Registration, Security, and Sub-Users

You must register for an account to access most features. You agree to:

• Provide accurate, complete registration information and keep it up to date;
• Maintain the confidentiality of your login credentials and any API keys or OAuth connections;
• Notify us immediately of any unauthorized access to your account; and
• Be responsible for all activities occurring under your account.

4.1 Sub-users. You may invite additional authorized users to your account (“Authorized Users”). You are responsible for the actions of all Authorized Users as if they were your own, including any violation of these Terms, and must ensure Authorized Users are made aware of and comply with them.

5. Description of the Service

RevivFlow provides a managed platform that assists merchants in responding to payment card chargebacks and disputes after they are initiated by a cardholder or payment processor, including contesting them (“representment”), by aggregating transaction evidence (e.g., authorization data, delivery confirmation, device signals) and submitting representment packages to payment processors and/or card networks on the merchant’s behalf.

The Service uses a combination of deterministic software logic and AI-assisted tools to compile, draft, and evaluate evidence. See Section 7.3 and the Merchant Agreement for details on how AI is used and what review options are available.

RevivFlow does not guarantee the outcome of any dispute. Chargeback outcomes are determined solely by the applicable payment processor, acquiring bank, and/or card network under their own rules, which RevivFlow does not control. RevivFlow will use commercially reasonable efforts to prepare and submit strong evidence.

6. Third-Party Services, Payment Processors, and AI Tools

The Service integrates with third-party payment processors (e.g., Stripe, PayPal, Braintree, Adyen, Square, Shopify Payments), identity/fraud tooling (e.g., Fingerprint Pro), logistics data providers (e.g., EasyPost), and third-party AI model providers used to assist in drafting and collating dispute evidence. Your use of these integrations is also subject to the applicable third party’s own terms of service. RevivFlow is not responsible for the acts, omissions, availability, or policies of any third-party service, including any processor’s decision to restrict, suspend, or terminate API access relied upon by the Service, or any AI provider’s model behavior.

Data shared with AI model providers in connection with the Service is redacted or anonymized before transmission, as described in the Privacy Policy.

7. Acceptable Use

7.1 Prohibited uses — all Users. You agree not to:

• Submit false, fraudulent, or materially misleading evidence in connection with any dispute or chargeback representment;
• Use the Service to contest a chargeback you know to be valid;
• Attempt to gain unauthorized access to the Service, other accounts, or connected processor accounts;
• Reverse-engineer, scrape, or resell the Service without our written consent;
• Use the Service in violation of applicable law, including card network operating rules; or
• Interfere with the Service’s operation or security.

7.2 Additional prohibited uses — Authorized Users. In addition to Section 7.1, you and your Authorized Users must not:

• Submit, upload, or request submission of evidence, documents, or narrative content known to be false, fabricated, or materially misleading;
• Attempt to submit Representment evidence for a transaction not actually processed through your connected Payment Processor account;
• Share account credentials, API keys, or OAuth tokens with anyone outside your organization;
• Use automated means (scripts, bots) to access the Service outside of RevivFlow’s supported API, if any;
• Attempt to probe, scan, or test the vulnerability of the Service or circumvent its security or authentication measures;
• Upload content that is unlawful, infringes a third party’s rights, or contains malicious code; or
• Use the Service in a manner that violates card network operating rules (Visa, Mastercard, American Express, Discover) or any applicable law.

7.3 AI Feature Use. You and your Authorized Users must not attempt to manipulate AI-assisted drafting or scoring features (see Merchant Agreement Section 6A) to produce misleading output, including by submitting deliberately false source information intended to bias the AI-generated narrative or case-strength score.

7.4 Reporting misuse. Suspected violations of this Section 7 — by an Authorized User or any other party — can be reported to support@revivflow.com. RevivFlow will review reports and may take action under Section 7.5.

7.5 Enforcement. RevivFlow may, at its discretion, warn, suspend, or terminate access to the Service for any Authorized User or account found to violate this Section 7, consistent with Section 14 (Term and Termination). RevivFlow is not obligated to follow a graduated enforcement process and may act immediately where warranted, including for suspected fraud or card network rule violations.

Submission of fraudulent evidence may itself constitute a violation of card network rules and applicable law and may expose you to liability independent of any action by RevivFlow.

8. Intellectual Property

The Service, including all software, design, text, and content (excluding your Merchant Data), is owned by RevivFlow or its licensors and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your account.

“Merchant Data” means the transaction and dispute-related data that you, or your connected third-party services on your behalf, provide to or make available through the Service.

9. Fees

Use of dispute representment services is subject to the fees set out in the Merchant Agreement or your applicable order form. We may offer certain informational features of the Site free of charge.

10. Confidentiality

Each party agrees to protect the other’s non-public business, technical, and financial information using reasonable care, and to use it solely to perform under these Terms. This obligation does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, or is independently developed.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE (INCLUDING ANY AI-ASSISTED OUTPUT) WILL RESULT IN ANY PARTICULAR CHARGEBACK OUTCOME. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVIVFLOW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING FROM YOUR USE OF THE SERVICE. REVIVFLOW’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO REVIVFLOW IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) $100.

13. Indemnification

You agree to indemnify and hold harmless RevivFlow and its officers, employees, and agents from claims, damages, and expenses (including reasonable attorneys’ fees) arising from: (a) your breach of these Terms; (b) your submission of false or fraudulent dispute evidence; (c) your violation of applicable law or card network rules; or (d) your Merchant Data.

14. Term and Termination

We may suspend or terminate your access to the Service at any time, with or without cause, including for suspected fraud, breach of these Terms, or non-payment. You may terminate your account at any time per the process in the Merchant Agreement. Sections that by their nature should survive termination (including Sections 8, 10–13, and 17) will survive.

15. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

16. Changes to These Terms

We may modify these Terms from time to time. Material changes will be notified via the Site or email. Continued use of the Service after the changes take effect constitutes acceptance.

17. General

• Assignment: You may not assign these Terms without our written consent; we may assign freely in connection with a merger, acquisition, or sale of assets.
• Severability: If any provision is held unenforceable, the remainder remains in effect.
• Entire Agreement: These Terms, together with the Merchant Agreement and Privacy Policy, constitute the entire agreement between the parties.
• Notices: Notices to RevivFlow should be sent to the address below.

18. Contact

RevivFlow Corp, 1541 Larkwood Ct, Milpitas, CA 95035
Email: legal@revivflow.com