Guides & Insights
Writing on chargebacks, dispute evidence and AI from the team that ran dispute products at PayPal.
Why Merchants Can't Afford to Ignore AI in Chargeback Operations
Sarathy Rajagopalan |
Chargebacks drag on revenue, margins and processor confidence. How AI brings structure, speed and consistency to dispute handling, and where your team should stay in control.
AI Agents in Dispute Automation
Nischal Vittal |
What an evidence-collecting AI agent does in a chargeback: pulling order records, emails and policies together into a processor-ready case, with the merchant approving what gets sent.
AI, Privacy, and Dispute Data
Nischal Vittal |
Dispute data includes buyer details, payment data and private emails. The questions to ask any AI dispute vendor: purpose limits, data minimization, model training and human oversight.
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